FAQ - Frecuently Asked Questions

Here you will find answers to the questions we most often are asked.

How can I book a tour?

All tours are arranged through email conversations where we design an itinerary specific to your tastes and around the things you want to experience and see. Then we provide you with a quote. Once you accept the quote, we send you a PayPal request for a deposit and mark you on the calendar. The balance is then payable in cash in USD, CDN or MXP on the day of your trip, directly to your driver when you meet him.

We do not book tours or discuss itinerary planning over the telephone. Not because we can't but because it is better for all to have the details in an email to consult and check.

What is the cancellation policy or are deposits refundable if something happens?

All deposits are fully refundable, less the PayPal fee of about 5%. We ask that you let us know 48 hours before your excursion date to reassign vehicles, drivers and guides. No show situations result in the deposit being applied to those expenses and is non-refundable. This also applies for cruisers arriving in Progreso; if the ship changes port your deposit is returned to you.

What are the payment options?

PayPal is used for deposits and cash is accepted for the balance on the day. Alternatively, you can pre-pay the entire tour via PayPal if you don't want to carry cash with you.

Cruiseship tours - driving times to attractions - How long does it take?

All destinations offered are tested and are doable within the limited time you are in port. We have you back in Progreso by 2:30 PM in most cases, when the last shuttles leave for the ship.

Driving times from Progreso to major attractions:

  • Chichen Itza - 2 - 2.5 hours either way (not recommended - too much time driving)
  • Celestun - 2 - 2.5 hours either way (not recommended - too much time driving)
  • Uxmal - 90 minutes either way
  • Mayapan - 90 minutes either way
  • Dzibilchaltun - 20-30 minutes either way
  • Merida - 30-40 minutes either way

Cruiseship tours - pick up in Progreso. Where do we meet?

The Carnival ships dock at the end of a very long pier which is federal property and we can't drive out there to get you, as the concession is serviced by the AutoProgreso bus company. All pickups are in Progreso, at the AutoProgreso bus terminal, a yellow building. If you are coming on one of our tours, you need to be at that building and stay inside as there are several exits onto different streets and it will be hard to find you if we have to check all the exits every 5 minutes. Please note that the shuttle from ship to shore is FREE. The earlier you get off the more time you have for your excursion.

Our drivers always have a sign with your name on it; look for them.

Alternatively the shuttle may drop you off in a market set up for the tourists on cruise days. From the market to the yellow AutoProgreso terminal it is only a 2 block walk.

A cell phone turned on if you are having problems can help save your tour and avoid you losing your deposit because of a no-show penalty. Just let us know what the number is, turn it on if you are having problems and we will call YOU so you don't have the expense of making an international call. Tip: Turn off data settings to avoid excessive charges while roaming.

Cruiseship tours - Combining destinations ie can I visit Merida on the way back from Uxmal?

A common question cruisers have is if they can combine a visit to Uxmal or Mayapan with a stop in Merida. Merida is a city of almost a million and the traffic can be horrific, especially in the colonial center where the streets were made for carriages, not modern vehicles including buses and trucks. Generally not a good idea unless you want to spend all your time in a car.

Will I starve on one of your tours?

Yes you will. OF COURSE NOT. One of the things that characterizes our tours is that we always stop here and there for fruit, snacks and anything interesting we find on the way. You will NEVER go hungry! There is also a cooler on board with refreshments.

Speaking of the cooler, what is included?

While many tours either offer a cooler with ice for you to put your refreshments or perhaps one bottle of water or soda per person, we stock our coolers with plenty of goodies for everyone. The default option is water of course, with at least 1.5 bottles of water per person. But we take requests! And while it is not happy hour or open bar, we can provide you with just about anything from beer, sodas and iced teas to natural fruit waters and even a bottle of wine. Champagne, tequila jello shots and other hard liquor can be provided for an additional fee, depending on what you have chosen. A bottle of Veuve Cliquot will be more than a bottle of Chardonnay, obviously but it can be done.

More questions as they come up...

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