Bob from California, who, with 3 companions asked us to provide them with a personalized tour that would arrive early at Chichen Itza (before the crowds) has this to say about his trip:
Our trip was wonderful and well worth the price. We left at 6:15 and were at Chichen Itza at 8:00, the only folks at the site. We had an intimate tour of the site and it felt like they had shut out everyone else but us. We could clearly hear our guide, could shot our pictures without waiting for others to get there photos or get badgered by the local vendors. We had read that the problem with Chichen Itza was that tourists were constantly harassed by the locals, and when we were there they so busy setting up for the herds that would follow, we never got a single vendor asking us to buy anything. The personal nature of our experience was made clear the following day when we went on a bus tour out of Cancun. We got picked at 7:00 am, taken to a bus depot and sorted, then driven to another Mayan site. We did not even leave the bus depot until 9:00 and did not arrive until nearly 11:00.
Following Chichen Itza, we went to a cenote and were once again able to enjoy it all to ourselves. It was beautiful and tranquil. This is not the cenote that the hoards go to, and was once again a very intimate experience. The Yucatan food was wonderful and we all ate way more than we should have. The lime soup, the pork, hot sause, and the beer were all good.
We finished with a trip to the jungle site of Coba and got to climb the pyramid there. It was a great comparison between the pristine site at Chichen Itza and the unexcavated site of Coba was stark. A great day! We all agreed that we would do it all again and it was a special experience.